Borders Therapy Hub privacy statement

About this Notice

This Privacy Statement explains how Borders Therapy Hub collects, uses, and protects personal information. It covers general enquiries, therapist membership information, and submissions through the Subsidised Access Scheme. It applies only to Borders Therapy Hub and not to the independent therapists listed on the site, each of whom is responsible for their own data protection practices.

Last updated: 21/11/2025

Introduction

Your privacy is important to us. Borders Therapy Hub (“BTH”, “we”, “us”) is committed to keeping your personal information safe, secure, and used only for the purposes for which it was provided. We follow all relevant UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

This privacy notice explains how we collect, store, and use your personal information when you use our website or contact us. It covers:

Why we collect and process data
Whether providing information is optional
How long we keep it
Who we share it with
Transfers outside the UK
Automated decision-making (we do not use this)
Your rights under UK GDPR

Borders Therapy Hub is operated by Cheviot Youth (Scottish Charity No. SC034865).

Data Controller: Cheviot Youth

ICO Registration No: ZB607756

Registered address: Cheviot Youth, Abbotseat Road, Kelso TD5 7SL

Contact: enquiries@borderstherapyhub.org.uk

1. Our lawful basis for processing your personal information

Under UK GDPR, we must identify a lawful basis for handling your information. BTH uses:

Legitimate interests

To operate, secure, and improve our website; manage directories and service information; and respond to enquiries.

Consent

Where you actively provide information through a form or sign up for communications.

Contract

Where you enter into a membership or listing agreement with us as a therapist or organisation. Borders Therapy Hub does not process special category data (e.g., health information or clinical records). We are not a therapeutic service and do not hold session notes or confidential client disclosures.

2. Information we collect and how we use it

2.1 General enquiries

When you contact us through the website or email, we collect the information you choose to provide, such as:

Name
Email address
Telephone number (optional)
Your message

We use this only to respond to your enquiry.

If you choose not to proceed, your information is deleted within 6 months unless you request earlier deletion.

We do not share enquiry information with therapists listed on the site.

2.2 Submitting a SAS (Subsidised Access Scheme) enquiry

If you submit an SAS enquiry form, we collect:

Your name
Contact information
“A few words about the kind of support you are looking for” (a short free-text description)

This information is used only to:

assess scheme eligibility
match you with an appropriate therapist
manage communication during the allocation process

We do not treat SAS information as clinical notes, and we do not share SAS enquiries with therapists until a match is confirmed.

2.3 Tracking SAS enquiries

To ensure enquiries are not lost during allocation, we retain:

your name, and
your initial enquiry details

until:

you have been matched with a therapist, and
the therapist confirms the initial contact or introductory session.

For internal scheduling, we assign a unique, non-identifiable code to each SAS case. This code may be used by therapists when reserving subsidised session slots in the booking diary. The code does not contain personal information and is used solely for administration. Once allocation is complete and the case is marked as closed, all personal data is deleted within 6 months, unless you request earlier deletion.

2.4 Therapist listings and membership

If you join Borders Therapy Hub as a therapist or organisation, we collect the information required to:

create and publish your listing
manage your membership
process payments (if applicable)
maintain accurate directory content

This may include professional details such as qualifications, specialisms, website links, availability, and contact information.

You retain responsibility as an independent practitioner for your own privacy policies and client data.

2.5 Website data and cookies

When you visit our website, we collect standard internet log information, such as:

pages viewed
time spent on pages
browser and device type
IP address (anonymised in analytics where possible)

This helps us understand usage patterns and improve the website.

We rely on legitimate interests for this processing.

Borders Therapy Hub uses Wix as its website platform.

You can read more here:

Wix privacy notice: https://www.wix.com/about/privacy
Wix and GDPR: https://support.wix.com/en/article/general-data-protection-regulation-gdpr
Cookies: https://support.wix.com/en/article/cookies-and-your-wix-site

We do not receive visitor identities from Wix.

3. How long we keep your information

General enquiries: up to 6 months
SAS enquiries: up to 6 months after case closure
Membership records: duration of membership + 1 year
Newsletter subscriptions: until you unsubscribe
Analytics data: anonymised

After these periods, information is securely deleted.

4. Sharing your information

We may share limited data with carefully selected third-party providers who support our operations (e.g., Wix for website hosting, payment processors for membership fees).

In all cases:

they only process data for the task we appoint them to perform
we have contracts in place governing data security and permitted use
they may not use or share your data for any other purpose

We do not share your personal information with therapists unless you have been matched through the SAS process.

We do not sell your data or share it with advertisers.

5. International transfers

Some third-party services may store data outside the UK. In these cases, transfers are protected by:

UK GDPR-compliant contractual safeguards, or
adequacy decisions confirming strong data protection standards

6. Your rights

You have the right to:

access the personal data we hold about you
request correction of inaccurate information
request deletion of your information
restrict or object to certain types of processing
withdraw consent at any time (where consent is used)

To exercise these rights, contact enquiries@borderstherapyhub.org.uk

You may also contact the Information Commissioner’s Office (ICO) if you have concerns:

https://ico.org.uk/make-a-complaint

7. Data security

We use secure, firewalled systems and strong access controls to protect your information. More detail is available in our Data Protection Policy, which you can request by contacting enquiries@borderstherapyhub.org.uk

8. External links

Borders Therapy Hub includes links to independent therapists and external websites. We are not responsible for their content, privacy practices, or data handling. Please review their individual privacy policies before sharing personal information.

9. Updates to this statement

We may update this notice from time to time. Changes take effect immediately upon publication. If significant updates occur, we will highlight them on the website.